Refund & Return policy

Thank you for shopping at hespertly.com. We are committed to offering thoughtfully selected clothing and reliable customer service. We understand that finding the right style and fit is important, and we aim to make our return, exchange, and refund process as clear and straightforward as possible.

Please review the following policy before requesting a return, exchange, or refund.

1. Return & Exchange Window

We accept return and exchange requests within 30 days of receiving your order.

To be eligible, you must submit your request within this 30-day period. Return or exchange requests submitted after the specified timeframe will not be accepted.

2. Return Eligibility

To qualify for a return or exchange, items must meet the following conditions:

• Clothing must be unused, unworn, and in its original condition.

• Items must be returned with their original packaging.

• Items that have been damaged, altered, or are no longer in resellable condition due to customer handling are not eligible for return.

• A valid receipt or proof of purchase is required.

These conditions apply to eligible clothing items across our collections, including tops, pants, two-piece sets, knitwear, and other apparel.

Items that arrive damaged or defective, or are incorrect due to our error, will be handled according to the relevant sections of this policy.

3. How to Request a Return

To initiate a return or exchange, please contact our customer support team at:

support@hespertly.com

When submitting your request, please include:

• Your order number

• The reason for your return or exchange

• Relevant photos or videos of the item, where applicable

Our customer support team will review your request and provide detailed return instructions once it has been approved.

Please do not send any items back before receiving return authorization and instructions from our support team. Returns sent without prior approval will not be accepted.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-Initiated Returns

If you wish to return an eligible item for personal reasons, such as a change of preference, style, or fit, you will be responsible for the return shipping costs.

Shipping rates may vary depending on your selected courier and shipping method.

Return shipping costs are paid separately by the customer and will not be deducted from the approved refund amount.

Returns Due to Our Error

If you receive an incorrect, damaged, or defective item due to our error, return shipping will be provided at no additional cost to you.

5. Damaged or Defective Items

We recommend inspecting your clothing items as soon as your order arrives.

If an item arrives damaged or defective, please contact us at support@hespertly.com within 48–72 hours of delivery.

When reporting an issue, please provide your order number, a description of the problem, and clear photos or videos showing the damage or defect, if available.

Our customer support team will review the information and assist you with an appropriate resolution.

6. Exchanges

If you would like to exchange an item, please indicate your exchange request when contacting our customer support team.

Whether you are requesting a different size, an alternative style, or a replacement item, exchanges are subject to product availability.

Our team will review your request and provide further instructions based on the item and the reason for the exchange.

7. Order Cancellations

Orders may be canceled before they have been shipped or processed for fulfillment.

Because order processing may begin shortly after an order is placed, we recommend contacting our customer support team as soon as possible if you need to request a cancellation.

Once an order has been shipped, it can no longer be canceled.

However, you may request a return after delivery in accordance with our return policy.

For cancellation requests or order-related concerns, please contact support@hespertly.com with your order details.

8. Incorrect Items Received

If you receive an item that does not match your order, please contact our customer support team for assistance.

You may choose one of the following options:

• Keep the incorrect item and receive a partial refund.

• Return the incorrect item and request the correct product.

Once we receive the returned item, we will arrange shipment of the correct product or process a full refund, as applicable.

If the incorrect item was sent due to our error, the associated return shipping costs will be covered by us.

9. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or credit card provider may require additional processing time before the refunded amount appears in your account.

If your refund has not arrived more than 7 business days after approval, please contact support@hespertly.com for assistance.

10. Return Address

Please do not send returned items directly to our company or business address unless specifically instructed by our customer support team.

The appropriate return shipping address and detailed instructions will be provided after your return request has been reviewed and approved.

Please follow the provided instructions to ensure that your return is processed correctly.

11. Contact Us

If you have any questions regarding returns, exchanges, refunds, or your order, please feel free to contact our customer support team.

Company Name:IRONGUARD LLC